Refund policy
SodaTide Refund Policy: How to Cancel an Order and Return Bottles
The SodaTide refund policy is handled by the seller's order desk, not by this website. Call +1 (302) 200-3480 with your order ID, mail the bottles back with tracking and expect the credit about 3 to 5 business days after they are received. The buyer pays return shipping. We cannot confirm any subscription, so read the checkout page before you pay.
Written by the SodaTide label deskUpdated
The policy01
What is the SodaTide refund policy?
The SodaTide refund policy is a money-back promise run by the seller's order desk: 60 days from purchase, with the buyer paying return shipping. The brief says to confirm the live policy, and we have not seen its full text (SodaTide sales page (mysodatide.com)).
This website is the information site of a USA Authorized SodaTide Retailer. It cannot cancel an order, approve a refund or see your payment. The website inbox is for page questions only. Everything about money goes to the order desk.
The page on the 60-day guarantee explains the promise itself. The rest here covers the practical side: cancelling, returning, timing and what to keep.
Cancel before it ships
Call the order desk fast. Once a parcel has left, a change may not be possible.
Return after it arrives
Call first, then mail the bottles with tracking. The buyer pays the postage.
Keep every record
Order email, call notes, tracking number and a photo of the parcel.
Cancel an order02
How do you cancel a SodaTide order?
Call the order desk at +1 (302) 200-3480 or email [email protected] with your order ID as soon as you decide. Orders, changes and refunds all go through that desk.
The brief does not print a cancellation deadline, a form or a cut-off time before shipping. So the honest advice is simple: act the same day, and ask three questions. Has the order shipped? Can it be stopped? Will the charge be reversed, and when?
If the parcel is already on its way, wait for it to arrive, then follow the return steps below. Ask the desk what it wants you to do and write the answer down.
| Situation | First step |
|---|---|
| Changed your mind, not yet shipped | Call +1 (302) 200-3480 today with the order ID |
| Parcel in transit | Ask the desk; look up tracking in the order email |
| Parcel arrived, you want a refund | Call, then mail the bottles with tracking |
| Seal damaged or missing | Do not use it; call the desk with photos |
| Wrong address on the order | Call right away; the brief does not say it can be changed |
| Cancellation deadline | Not printed |
Recurring charges03
Is there a SodaTide subscription?
We cannot confirm one. The seller's brief lists three one-time kits and mentions no subscription, auto-ship or repeat charge.
That is not proof that none exists. Checkout pages sometimes add a tick box or an add-on, and we have not seen the live checkout. So read the final screen before you pay: look for words such as monthly, recurring, auto-ship, membership or trial, and check the total against the kit you chose. The three kits we know of are 2 bottles at $79 each, 3 at $69 each and 6 at $49 each.
If a charge appears that you did not expect, call the order desk first with your order ID, then your card issuer if the desk cannot explain it.
Take a screenshot of the checkout page showing the kit, the total and any tick boxes. It is your record if you need to dispute a charge later.
Returning bottles04
How do you return SodaTide bottles for a refund?
Call first, pack the bottles with a note, ship with tracking and keep the receipt. The returns address in the brief is 1460 Broadway, Floor 8, New York, NY 10036, USA.
Include your full name, email and order ID in the box. Confirm the address by phone before you mail, because the brief is not the live policy. The buyer pays return shipping. Use a tracked service.
Call the order desk
Use +1 (302) 200-3480 with your order ID. Say whether you are inside the 60 days.
Pack the bottles
Add the note. Photograph the parcel and the bottle labels before you seal it.
Ship with tracking
Pay the postage yourself and keep the receipt and tracking number.
Wait for the credit
If it is slow, email [email protected] with the order ID and tracking number.
The sales page also asks for at least 30 days of use. See the guarantee page for what that means.
Timing05
How long does a SodaTide refund take?
The brief gives 3-5 business days after the returned bottles are credited, then 5-10 days for the card issuer to post it. It is the only timing printed, and it is a range, not a promise for your order.
The first part is the seller's step. The second part belongs to your card issuer and is outside the seller's control. Add the mailing days on top, so from the day you ship the bottles to the day the money posts can be several weeks. Count from the date the seller marks the parcel received, and keep the tracking page that proves it.
If the refund is late, send the order ID, the tracking number and the delivery date to [email protected]. Keep copies of every message.
SodaTide capsules: 30 in each bottle1 capsule a day by the label · 2, 3 or 6 bottles · $79, $69 or $49 a bottle
See kitsPayments06
Will the refund go back to the card I used?
The brief says the refund posts to your card, and it does not say anything about other payment methods. Ask the desk if you paid some other way.
Payment logos appear in the seller's image set, but we cannot list the methods the live checkout accepts. Do not send card numbers or payment details to the website inbox, which cannot see orders.
Fair view07
What are the weak spots in the SodaTide refund terms?
Return postage is on you, the cancellation deadline is not printed, and the live policy text has not been seen by us. Those three are worth knowing before you order.
On the plus side, the seller gives a phone number, an email, a returns address and a timing range. A smaller first order also costs less to send back. If you take a prescribed medicine, ask a doctor or pharmacist before your first capsule, and keep taking every prescribed medicine as directed.
To report a problem with a supplement itself, such as a reaction, use the FDA route in (FDA, How to Report a Problem with Dietary Supplements), and tell your doctor.
Who to call08
Who handles SodaTide refunds and cancellations?
The seller's order desk handles them. The website inbox cannot see orders or approve refunds.
Help with placed orders
BuyGoods order desk. Tracking, changes and refunds on placed orders. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
875 Third Avenue, Floor 28
New York, NY 10022
Mail only. No walk-in sales.
Returns (New York)
1460 Broadway, Floor 8
New York, NY 10036
Call first. Include your full name, email and order ID. The buyer pays return shipping. Use a tracked service.
FAQ09
SodaTide questions people ask
Can I cancel a SodaTide order after I paid?
Maybe, if it has not shipped. The brief prints no deadline, so call +1 (302) 200-3480 with your order ID the same day and ask whether the order can be stopped.
Does SodaTide charge me every month?
We cannot confirm either way. The brief lists one-time kits only. Read the checkout screen for words like monthly or auto-ship, and call the desk if a charge you did not expect appears.
Will I get my money back if my SodaTide parcel never arrives?
Contact the order desk with your order ID and the tracking number from the order email. The brief says tracking is in the order email but is silent on lost parcels, so ask what the desk will do.
Is there a restocking fee on SodaTide returns?
None is printed in the brief. Ask when you call, and get the answer by email. The only cost it names is return shipping, which the buyer pays.
Who do I tell if SodaTide made me feel unwell?
Stop taking it, and tell a doctor or pharmacist. You can also report the problem to the FDA. A refund request is a separate matter handled by the order desk.
Who wrote this10
Written and reviewed by
Pages built from the label image, the seller brief and linked FDA, NIH, CDC, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is the information site of a USA Authorized SodaTide Retailer. It is not the manufacturer or the brand owner. We earn money when you buy through our order links.
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More about SodaTide
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Run the medicine check first and ask your doctor or pharmacist if anything on it applies. Then pick a kit size: the live checkout shows the final price, the shipping and the guarantee exactly as printed.
- Secure checkout on the sales site
- 60-day money-back (confirm live policy)
- Ships from the U.S.
