Contact
SodaTide Customer Service: Phone Numbers, Emails and Addresses
SodaTide customer service for tracking and refunds on placed orders is the order desk at +1 (302) 200-3480 or [email protected]. Have your order ID ready. A second phone number, +1 (507) 448-8190, is the distributor line printed on the bottle label. This website's inbox answers questions about these pages only and cannot see orders.
Written by the SodaTide label deskUpdated
Pick the right desk01
How do I contact SodaTide customer service?
Call +1 (302) 200-3480 or email [email protected] for anything about an order you have placed. That is the order desk of the SodaTide sales page, and it handles tracking, changes and refunds on placed orders.
Put your order ID in the subject line of the email, or have it ready for the call. The seller's brief prints no opening hours for the order desk, so call and confirm them.
This website belongs to a retailer, not to the maker, so its own inbox cannot look up, change or refund an order. Writing there about an order only adds a step.
Help with placed orders
BuyGoods order desk. Tracking, changes and refunds on placed orders. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
875 Third Avenue, Floor 28
New York, NY 10022
Mail only. No walk-in sales.
Returns (New York)
1460 Broadway, Floor 8
New York, NY 10036
Call first. Include your full name, email and order ID. The buyer pays return shipping. Use a tracked service.
Two phone numbers02
What is the SodaTide phone number, and why are there two?
The order desk number is +1 (302) 200-3480. The number on the bottle label, +1 (507) 448-8190, belongs to the distributor line printed there, and it is a different number.
People searching for the SodaTide phone number often find the label one first, because the bottle photo is on many pages. The label names the distributor as Instituto Experience, Lakeland, FL 33804. The seller's brief sends orders, tracking and refunds to the other number. For a refund under the guarantee, use the order desk.
The email address is the same in both places: [email protected] appears on the label's distributor line and as the order email in the brief. We could not confirm that both phone lines reach the same staff, so if one does not answer, try the other and say which number you dialed.
| Line | Number | Use it for |
|---|---|---|
| Order desk | +1 (302) 200-3480 | Tracking, changes and refunds on placed orders |
| Label distributor | +1 (507) 448-8190 | Questions about the bottle itself |
| Order and label email | [email protected] | Same address in both places |
Quick guide03
Which contact should I use for my question?
Use the order desk for anything about money or a parcel, and the website inbox for anything about what these pages say.
| Your question | Contact | Have ready |
|---|---|---|
| Where is my order? | +1 (302) 200-3480 or [email protected] | Order ID |
| Change or cancel an order | +1 (302) 200-3480 | Order ID |
| Refund under the 60-day guarantee | +1 (302) 200-3480 first, then mail the bottles | Order ID, full name, email |
| A damaged safety seal | +1 (302) 200-3480 | Photo and order ID |
| A typo or stale fact on this site | [email protected] | Page name |
| Privacy or press | [email protected] | Your request |
Returns04
How do I contact SodaTide for a refund?
To claim the 60-day money-back guarantee, call +1 (302) 200-3480 with your order ID, or email [email protected]. Then mail the bottles to the returns address with tracking.
The brief says to include your full name, email and order ID. The buyer pays return shipping. Use a tracked service. The sales page also asks for at least 30 days of use, so confirm the live policy when you call.
1460 Broadway, Floor 8, New York, NY 10036, USA
The brief puts refund timing at 3-5 business days after the returned bottles are credited, then 5-10 days for the card issuer to post it. The full steps sit on the guarantee page and the refund policy page.
- Before you order
Read the terms on the live checkout
The seller's pack says 60-day money-back from purchase, and that the sales page also asks for at least 30 days of use. It also says to confirm the live policy, so do that first.
- On arrival
Check the seal and the lot
The label says not to use a bottle with a damaged or missing safety seal. Keep the order email: the order ID is what the desk needs.
- To ask for a refund
Call with your order ID
Call +1 (302) 200-3480 or email [email protected] with your order ID.
- Then
Mail it back with tracking
Send the bottles to the returns address with your full name, email and order ID. The buyer pays return shipping.
SodaTide capsules: 30 in each bottle1 capsule a day by the label · 2, 3 or 6 bottles · $79, $69 or $49 a bottle
See kitsThe FDA statement05
What is the FDA disclaimer on a SodaTide bottle?
The FDA disclaimer printed on the label reads: "These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease." It is the standard notice for a dietary supplement, and the asterisks on the bottle front lead to it.
It means the FDA has not reviewed the claims. The FDA does not approve dietary supplements before they are sold, and a maker who uses a structure or function claim must add this notice (FDA, Questions and Answers on Dietary Supplements) (FDA, Structure/Function Claims). SodaTide is a supplement, not a drug, and not a weight-loss medicine.
The full wording, the seller role and the limits of this site are on the disclaimer page.
Health first06
What if I have a health problem after taking SodaTide?
Stop the capsule and get medical care. Customer service is not a medical service and cannot advise you about symptoms.
Keep taking every prescribed medicine exactly as directed unless your doctor says otherwise. After you are safe, tell your doctor and pharmacist about the supplement, and consider reporting the problem to the FDA through its Safety Reporting Portal (FDA, How to Report a Problem with Dietary Supplements). Keep the bottle and note the lot number.
- Severe or lasting belly pain, or a swollen, hard bellyGet urgent care. Do not take another capsule.
- Blood in the stool, black stools or repeated vomitingCall your doctor now or go to urgent care.
- Fever with diarrhea, or diarrhea that does not stopCall your doctor. Dehydration can build fast.
- Swelling of the face or throat, hives, trouble breathingSigns of a severe allergic reaction. Call 911.
- A child ate capsules or you took too manyCall Poison Help at 800-222-1222 and keep it handy; call 911 if they cannot be woken.
General safety advice for supplements: (NCCIH, Using Dietary Supplements Wisely). This list is not complete, and a supplement is never a reason to wait.
More on gas, bloating and medicines is on the side effects page.
This website07
What can the website inbox help with?
The website inbox, [email protected], helps with pages: a typo, an outdated fact, a privacy request or a press question. It is staffed Mon-Fri 9:00am-5:00pm ET.
It cannot see orders, payments or tracking, and it cannot start a refund. If you write about an order, you will be sent to the order desk.
- Say which page and which sentence you mean.
- Name the source if you think a fact is out of date.
- Do not send card numbers or health details.
The mail address is 875 Third Avenue, Floor 28, New York, NY 10022, USA. It takes mail only, with no walk-in sales and no pickup. Do not send bottles there. Our method for fixing errors is on the editorial standards page.
FAQ08
SodaTide questions people ask
Is [email protected] the SodaTide support email?
Yes, it is the order email in the seller's brief, and the same address is printed on the label's distributor line. Put your order ID in the subject line. Replies come from the order desk, not from this website.
Does the +1 (507) 448-8190 number reach SodaTide orders?
Not by our reading. That number is the distributor line printed on the label. The brief sends placed orders and refunds to +1 (302) 200-3480. If you reach the label number, ask whether it can see your order.
What are the SodaTide customer service hours?
The brief prints no hours for the order desk, so we cannot state them. Call during a weekday and have your order ID ready. The website inbox is staffed Monday to Friday, 9:00am to 5:00pm ET.
Where do I send a SodaTide return?
Call the order desk first, then mail the bottles to the returns address listed above with tracking. Include your full name, email and order ID. The buyer pays return shipping. Confirm the live policy.
How do I report a bad reaction to a SodaTide bottle?
Stop using it and call your doctor, or 911 for severe symptoms. You can also report it to the FDA through its Safety Reporting Portal. Tell the order desk about a damaged seal.
Is there a SodaTide live chat or a store I can visit?
We found no live chat or walk-in store in the seller's brief. It shows a phone number and an email only. Do not give card details to anyone who contacts you first.
Does this website make SodaTide?
No. It is the information site of a USA Authorized SodaTide Retailer, not the maker or the brand owner. The label names Instituto Experience in Lakeland, Florida as the distributor.
Who wrote this09
Written and reviewed by
Pages built from the label image, the seller brief and linked FDA, NIH, CDC, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is the information site of a USA Authorized SodaTide Retailer. It is not the manufacturer or the brand owner. We earn money when you buy through our order links.
Keep reading
More about SodaTide
USA Authorized SodaTide Retailer
Ready to look at SodaTide?
Run the medicine check first and ask your doctor or pharmacist if anything on it applies. Then pick a kit size: the live checkout shows the final price, the shipping and the guarantee exactly as printed.
- Secure checkout on the sales site
- 60-day money-back (confirm live policy)
- Ships from the U.S.
